The pitch team is not the delivery team
The standard agency model sells senior strategy and delivers junior execution. It is profitable and it is the single biggest reason clients churn at month nine.
What we do instead
Every pod is a strategist, a channel specialist, a designer and an engineer, each with a minimum of six years in their discipline. The person who pitched your account is running it a year later.
Fewer people, more expensive people, less management overhead. The total cost lands in the same place and the output does not.
The trade-off
We take fewer clients, and we say no more often. If a scope needs twenty hands and a low blended rate, we are the wrong firm and we will say so on the first call.